Product and pre-sales questions
Not sure whether NubryxAI fits how your business quotes? Tell us what your current process looks like and we will tell you honestly whether the product covers it.
Contact us
NubryxAI is supported by email. Write to us with as much detail as you can and we will come back to you.
Business details
NubryxAI, a sole proprietorship
San Fernando, Trinidad and Tobago
Response times
We answer email Monday to Friday and aim to reply within one business day. Billing and account-access issues are prioritised.
Before you write
The support guide covers setup, sending quotes, statuses and billing questions.
What to include
Account and sign-in help
Confirmation email not arriving, password reset not working, or trouble getting into your account. Write from the email address on the account where possible.
Billing, subscriptions and refunds
Questions about the monthly or yearly price, your trial, an invoice from Paddle, or a refund request under our refund policy.
Privacy and data requests
Requests to access, correct, export or delete your data, or questions about how information is handled. See the privacy policy for what we hold.
Bugs and problems
Include what you were doing, what you expected, what happened instead, the quote or customer involved, and the device and browser you were using.
Security reports
If you believe you have found a vulnerability, email us with the details and steps to reproduce. Please do not test against other people's accounts or data.
NubryxAI is software for preparing, sending and tracking quotations. Our support team can help you use the product, but we cannot give accounting, tax, legal or financial advice.