Refund policy

Every NubryxAI Pro subscription, monthly and yearly, starts with a 14-day trial. The trial is the best way to check that the product suits your business. If you cancel before the trial ends, no payment is taken and there is nothing to refund.

If you are charged for your first NubryxAI subscription period and it is not right for you, you may submit a refund request within 14 calendar days of that first payment. Send the request to support@nubryx.app from the email address on your account and include the date of the charge and, if you have it, the Paddle receipt or order number.

We review requests promptly and, where a request meets this policy, we approve a full refund of that first payment. Approved refunds end access to paid features.

Renewal payments, meaning the second and later monthly or yearly charges, are generally non-refundable, except where a refund is required by the law that applies to you. Renewals are notified in advance by Paddle, and you can cancel at any time before a renewal to avoid the next charge.

If a renewal was charged in circumstances you did not expect, for example you had already cancelled, or the payment was taken twice, contact us and we will look into it.

Cancelling your subscription in the billing portal stops future renewals. It does not normally produce a prorated refund for the unused part of a period you have already paid for. You keep access to paid features until the end of that period, and your business data is not deleted when the subscription ends.

If you believe you have been charged twice for the same period, charged after cancelling, or charged on a payment method you did not authorise, contact support@nubryx.app straight away with the charge details. We will investigate with Paddle and refund any duplicate or unauthorised charge that is confirmed. Please contact us before raising a chargeback, as it is usually faster.

Paddle acts as Merchant of Record for NubryxAI and may process approved refunds on our behalf. Refunds are returned to the original payment method. The time it takes to appear on your statement depends on your bank or payment provider, and is typically a few business days but can be longer. Any tax collected at checkout is refunded together with the payment where applicable.

We may decline a refund request where, for example:

• The request is made more than 14 calendar days after the first subscription payment.
• The payment is a renewal and no legal right to a refund applies.
• The account was suspended or terminated for breach of our terms of service, fraud or abuse.
• There is evidence of repeated trial or refund abuse across accounts.

Where we decline a request we will explain why. Nothing in this policy limits any statutory rights you have as a consumer in your country.

Email support@nubryx.app or use the contact page. Please include your account email and the charge details. See also our terms of service.